CONTACT & CLUB IDEAL

We are at your service 24/7!

Please have your order number ready when you contact us regarding your order.

Chat & Email

We are available for you via live chat and email.

For the quickest assistance, please use the chat by clicking on the icon in the lower right corner. Outside our business hours, you can talk to our virtual customer service or send an email through our chatbot.

Submit a complaint

If you need to get in touch with us regarding a broken product, please reach out to us via chat.

FAQ

You can find the answers to our most frequently asked questions here.

Return

Click here to find information on how to return your order.

Ideal of Sweden AB

Reg. no: 556889-7994

Birger Jarlsgatan 57A, 103 27, Stockholm, Sweden

P.O. Box 16391

[email protected]

We always aim to respond as quickly as possible. During campaigns and peak seasons our response time might be a bit longer than usual.

Don't worry, if you have already contacted us we will get back to you as soon as possible. Remember to keep an eye on your junk mail as well.

Please avoid contacting us more than once for the same case, this can increase the handling time of your case. For urgent matters, please contact us via our chat. You can find the chat function at the bottom right of our website. Please have your order number ready when you contact us.

Please use the button "CONTACT US" further down this page to start the chat.

Opening hours chat (CET):

Monday–Thursday: 09:00–16:00

Friday–Sunday: Closed

We always aim to respond as quickly as possible. During campaigns and peak seasons our response time might be a bit longer than usual.

Don't worry, if you have already contacted us we will get back to you as soon as possible. Remember to keep an eye on your junk mail as well.

Please avoid contacting us more than once for the same case, this can increase the handling time of your case. For urgent matters, please contact us via our chat. You can find the chat function at the bottom right of our website. Please have your order number ready when you contact us.

Please use the chat button in the lower right corner to start the chat.

Unfortunately, you cannot earn points for purchases made before you became a member of CLUB IDEAL or before the membership program was launched. Points start accumulating from the date of your registration.

For every 1,000 points you earn, you will receive a voucher worth 5 EUR, which you can use for your next purchase. Your vouchers will be activated at checkout.

Log in to your account via the icon in the upper right corner of the website and scroll down to the "Points History" section.

Your points will appear in your points history 15 minutes after your purchase. They will remain in "Pending" status for 30 days before being added to your balance.

Your points are stored in your account until you have accumulated 1,000 points. At that point, the points will automatically be converted into a voucher worth 5 EUR, which is then valid for 6 months. If you haven’t been active for at least 2 years, we will contact you via email to give you the opportunity to reactivate your account and retain your points. If you remain inactive after this, your account will be deleted.

If you return a product, the corresponding points will be deducted from your account as soon as the return is approved. You can view this in your Points History.

You can earn up to 3 vouchers at a time.

A voucher is valid for 6 months from the date it is created. Don’t worry, we’ll remind you!

If you have received a welcome voucher worth 2,5 EUR, it is valid until 2024-12-31.

Once you've earned 1,000 points, they will be converted into a voucher worth €5. This voucher will appear at the end of the month, and you will receive an email from us notifying you that it is ready for use.

You will find the voucher in your account under "YOUR VOUCHERS".

Yes, you can! At checkout, you choose how many of your earned vouchers you want to use.

You can earn up to 3 vouchers at a time.

Yes, you can use your vouchers on our entire range, including discounted items and Outlet.

A used voucher, as well as the points spent to receive it, will not be refunded when a return is made.

So far, we have launched our membership club in:

Sweden

Norway

Finland

Denmark

Germany

Austria

The Netherlands

Belgium

Switzerland

Poland

Subscribe to our newsletter to be the first to know when we launch in your country!

Digital receipts are only saved for orders placed after you became a member. Therefore, previous orders are not shown, and points are not earned for purchases made before your membership started.

If you wish to unsubscribe from newsletters and SMS but remain a member of CLUB IDEAL, you can easily unsubscribe through the communication we send.

To fully cancel your membership and be deleted from our database, email or chat with us by clicking on the chat icon in the bottom right corner. When you cancel your membership, you will also be unsubscribed from our newsletters and other communication. Please note that your points and any earned vouchers will be lost.

IDEAL OF SWEDEN is a global and fast-growing fashion and lifestyle brand with main offices in Stockholm and Norrkoping. We have local offices in four other countries around the globe. We are always looking for talented people who want to grow together with us. During the last two years, the brand IDEAL OF SWEDEN has been growing stronger and stronger and we’re aiming to further establish internationally. We give you the possibility to join a truly entrepreneurial company and to be a part of our exciting journey.

Be part of something innovative - something new!